Question 1

How long is the free trial, and do I need a credit card?

Accepted Answer

14 days, full-feature, no credit card. Book a demo and we'll provision your tenant within one business day.

Question 2

What's included in the 250 MB storage, and what happens if I exceed it?

Accepted Answer

Every paid plan includes 250 MB of file storage per company for invoices, signed P&Ls, and supporting documents. If you approach the limit, we notify the Owner; you can add storage at $8 / month per +5 GB or contact us for Enterprise options. We never delete files automatically.

Question 3

How is "extra user" pricing calculated mid-cycle?

Accepted Answer

Extra seats are pro-rated to the day you add them and billed on your next invoice. Removing a user issues credit on the following invoice.

Question 4

Can I switch between monthly and yearly later?

Accepted Answer

Yes. Upgrade to yearly any time and we credit the unused portion of your monthly plan. Downgrades take effect at the end of the current term.

Question 5

Do you support Arabic and RTL?

Accepted Answer

Yes. The product and this site ship in English and Arabic, fully right-to-left, including numbers, dates, and currency formatting.

Question 6

How does LedgerIQ keep my clients' data isolated from other firms?

Accepted Answer

Each firm is a logically isolated tenant. Every query is scoped to your tenant at the data layer, and every sensitive write is recorded in an immutable audit log.

Question 7

Can I import my existing project Excel files?

Accepted Answer

Yes. Drag-and-drop your .xlsx, .xls, or .csv files. We map columns to projects, line items, employees, and cost rates — with a preview before anything is saved.

Question 8

Do you offer a partner or referral program?

Accepted Answer

Yes — accounting consultants and communities earn 20% recurring on every firm they refer. Email sales@ledgeriq.finance with the subject "Partner Program" to start.

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